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accepts players from Canada, New Zealand, Germany, Finland, Sweden, Netherlands, Ireland
USA, UK, Belgium, Denmark, France, Hungary, Italy, Portugal, Romania, Spain
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Last updated: 16th Sep 2017
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JackpotCity Casino Review
There really is a lot to choose from when it comes to the online casino scene of this day and age. That’s excellent news for everyone who likes to enjoy all sorts of casino games, but it also means that it’s quite hard to tell which of them really deserves one’s attention. The guys behind JackpotCity have been around for more than a decade now, so they are certainly worth a closer look. Do they stand up to the scrutiny, however? This review has the answer to that question!
About JackpotCity Casino
The JackpotCity online casino has been around since the year of 1998, which makes it one of the oldest entities around. The long tradition hasn’t always matched its reputation, however, as there were periods of time during which players were complaining about slow withdrawals and troublesome bonus rollovers. Thankfully, much of this has already been resolved.
At the time of writing, JackpotCity were licensed in the Maltese jurisdiction, which is basically a fairly standard – if a bit unimpressive – choice.
Most of the games that JackpotCity are offering come from the excellent Microgaming – and we could praise those guys for long hours based on the games they’ve been putting out over the last couple of years. So yes, all is well when it comes to the games that you can find at JackpotCity – and it doesn’t really matter whether you are looking for classic card games or excellent video slots with large jackpots, as all those bases are sufficiently covered.
In addition to that, JackpotCity are also offering all the classic live casino games that are undoubtedly all the rage nowadays, so you won’t be missing out on anything if you’re a fan of those games when playing at these guys.
Bonuses and Promotions
The fairly large first deposit bonus that JackpotCity are offering at all times is undoubtedly what’s going to catch your attention straight away, but there’s more to be found here if you look closer, as JackpotCity are also running regular deposit promotions and prize draws (not only for free spins and bonuses, but also for holiday packages and electronic gadgets).
Frequent players can look forward to getting redeemable comp points for every single bet they place, while there’s also a VIP program to take advantage of if you’re a player that likes to bet big. That one comes with some truly special perks, but we do need to point out that it isn’t particularly easy to get into it and that you will need to wager a lot in order to get the most out of it even once you’ve been invited.
JackpotCity cater to everyone who wants to enjoy their games and services on the go by offering dedicated standalone apps not only for iOS and Android, but also for mobile devices that are running on the Windows Phone operating system. That’s something that you simply don’t see everywhere nowadays – and we cannot praise them enough for this small detail.
Plenty of games are naturally available for the mobile platform, so that’s a nice little bonus for everyone who’s already grown tired of playing on a PC.
Odds and Ends
Banking is a breeze when it comes to JackpotCity casino and that applies to both deposits and withdrawals, as you can choose from a very decent number of payment methods for both types of transactions.
However, the main website of JackpotCity casino is quite messy and it really hasn’t aged all that well. We’re hoping that a re-design will be on the cards very soon, as what we saw at the time of writing didn’t impress us at all.
The customer support service is a hit-or-miss affair depending on which language option you’re looking for, although it needs to be noted that a live chat is available if you look for it hard enough (it isn’t prominently featured in some of the language mutations of the website).
The JackpotCity online casino has always tried to offer its services to as many customers as possible, which is quite evident not only from the fact that its website is available in a large number of languages, but also from how short the list of restricted countries is, although you’ll probably be surprised to learn that the casino wasn’t accepting players from the UK at the time of writing. France, Italy, Spain and the United States were excluded as well.
Customers can also choose from a large number of currencies, including Russian roubles and Swiss francs, when making their accounts.
While the core service of JackpotCity is rather solid, we do have plenty of issues with the casino’s website. Perhaps it’s a love-or-hate affair, but, if it is, we’re definitely in the hate camp of that particular argument, as what was on offer at the time of writing was actually fairly painful to even look at. You don’t have to look at it for more than just a couple of minutes, as you can download the PC application and then simply let the website be, but we would simply expect much more from a 21st century online casino.
The other point that we need to bring up is that JackpotCity probably didn’t give all that much thought to how the different language mutations work, as some of them are rather ugly from many point of view. Stick to the English version if you can.
Truth to be told, we do have mixed feelings when it comes to JackpotCity. These guys have been around for quite a while now and they certainly wouldn’t be there without being very solid in many areas. However, there isn’t anything that would stand out big time and chances are that you’ll be able find more interesting online casinos out there if you fish around a bit. Unless you’re a big fan of the Windows Phone platform, the JackpotCity online casino isn’t much above what we would consider to be the market average.